Carmen BeissnerProduct and Brand Experiences for PlatformsA platform brand is greater than the sum of its parts. Every transaction and interaction can be turned into a relationship.3 min read·Oct 13, 2022----
Carmen BeissnerBrands with BenefitsCustomer Experience is the sum of all actions of all employees, every day. Company Culture is the sum of all actions of all employees…6 min read·May 23, 2022----
Carmen BeissnerThe Impact Experience.The new Customer Experience that has a high impact on people’s lives.4 min read·Oct 4, 2021----
Carmen BeissnerNow that many of us became Customer Service Agents …With COVID-19 many of us have gotten an unexpected taste of what the daily life of a customer service agent is really like. You hardly…2 min read·Apr 24, 2020----
Carmen BeissnerCustomer lifetime value vs. the value of the customer’s life timeMany of our everyday tasks have been digitized to our convenience and can seemingly be accomplished with the blink of an eye and few…3 min read·Jan 12, 2020----
Carmen BeissnerCustomer Service TransformationWhat matters most in all our lives? True relationships. If only companies could create this feeling for customers and employees.7 min read·Dec 19, 2019----
Carmen BeissnerDisrupt MarketplacesThinking back 20 years ago, customers were the reason online marketplaces existed. But meanwhile many of them have become overly dependent…3 min read·Dec 8, 2018----
Carmen Beissner4 Day Week. Feasibility Study (German)Auszug aus Machbarkeitsstudie von Dr. Gerwin Zeibig8 min read·Nov 24, 2018----