Carmen Beissner·Oct 13, 2022Product and Brand Experiences for PlatformsA platform brand is greater than the sum of its parts. Every transaction and interaction can be turned into a relationship.
Carmen Beissner·May 23, 2022Brands with BenefitsCustomer Experience is the sum of all actions of all employees, every day. Company Culture is the sum of all actions of all employees…
Carmen Beissner·Oct 4, 2021The Impact Experience.The new Customer Experience that has a high impact on people’s lives.
Carmen Beissner·Apr 24, 2020Now that many of us became Customer Service Agents …With COVID-19 many of us have gotten an unexpected taste of what the daily life of a customer service agent is really like. You hardly…
Carmen Beissner·Jan 12, 2020Customer lifetime value vs. the value of the customer’s life timeMany of our everyday tasks have been digitized to our convenience and can seemingly be accomplished with the blink of an eye and few…
Carmen Beissner·Dec 19, 2019Customer Service TransformationWhat matters most in all our lives? True relationships. If only companies could create this feeling for customers and employees.
Carmen Beissner·Dec 8, 2018Disrupt MarketplacesThinking back 20 years ago, customers were the reason online marketplaces existed. But meanwhile many of them have become overly dependent…
Carmen Beissner·Nov 24, 20184 Day Week. Feasibility Study (German)Auszug aus Machbarkeitsstudie von Dr. Gerwin Zeibig
