Product and Brand Experiences for PlatformsA platform brand is greater than the sum of its parts. Every transaction and interaction can be turned into a relationship.Oct 13, 2022Oct 13, 2022
Brands with BenefitsCustomer Experience is the sum of all actions of all employees, every day. Company Culture is the sum of all actions of all employees…May 23, 2022May 23, 2022
The Impact Experience.The new Customer Experience that has a high impact on people’s lives.Oct 4, 2021Oct 4, 2021
Now that many of us became Customer Service Agents …With COVID-19 many of us have gotten an unexpected taste of what the daily life of a customer service agent is really like. You hardly…Apr 24, 2020Apr 24, 2020
Customer lifetime value vs. the value of the customer’s life timeMany of our everyday tasks have been digitized to our convenience and can seemingly be accomplished with the blink of an eye and few…Jan 12, 2020Jan 12, 2020
Customer Service TransformationWhat matters most in all our lives? True relationships. If only companies could create this feeling for customers and employees.Dec 19, 2019Dec 19, 2019
Disrupt MarketplacesThinking back 20 years ago, customers were the reason online marketplaces existed. But meanwhile many of them have become overly dependent…Dec 8, 2018Dec 8, 2018
4 Day Week. Feasibility Study (German)Auszug aus Machbarkeitsstudie von Dr. Gerwin ZeibigNov 24, 2018Nov 24, 2018
